Rock Voices Privacy Policy
Who we are
Our website address is: https://rockvoices.com.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping if you are ordering physical goods from us
- Shipping address: we’ll ask you to enter this so we can estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, Administrators can access:
- Order information on what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept some payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
We accept some payment through the Square app. Please see the Square Privacy Policy for non-members for more details.
Hi!
rockvoices.com, I appreciate the care you put into this space—it really shows.
I recently published my ebooks and training videos on
https://www.hotelreceptionisttraining.com/
They feel like a rare find for anyone interested in hotel and management. These ebooks and videos have already been welcomed and found very useful by students in Russia, the USA, France, the UK, Australia, Spain, and Vietnam—helping learners and professionals strengthen their real hotel reception skills. I believe visitors and readers here might also find them practical and inspiring.
Unlike many resources that stay only on theory, this ebook and training video set is closely connected to today’s hotel business. It comes with full step-by-step training videos that guide learners through real front desk guest service situations—showing exactly how to welcome, assist, and serve hotel guests in a professional way. That’s what makes these materials special: they combine academic knowledge with real practice.
With respect to the owners of rockvoices.com who keep this platform alive, I kindly ask to share this small contribution. For readers and visitors, these skills and interview tips can truly help anyone interested in becoming a hotel receptionist prepare with confidence and secure a good job at hotels and resorts worldwide. If found suitable, I’d be grateful for it to remain here so it can reach those who need it.
Why These Ebooks and Training Videos Are Special
They uniquely combine academic pathways such as a bachelor of hospitality management or a master’s degree in hospitality management with very practical guidance on the front desk agent description. They also cover the hotel front desk receptionist job description, and detailed hotel front desk duties and responsibilities.
The materials go further by explaining the hotel reservation process, hotel check-in, check-out flow, guest service handling, and practical guest service recovery—covering nearly every situation that arises in the daily business of a front office operation.
Beyond theory, my ebooks and training videos connect the academic side of resort management with the real-life practice of hotel front desk duties and responsibilities.
– For students and readers: they bridge classroom study with career preparation, showing how hotel management certificate programs link directly to front desk skills.
– For professionals and community visitors: they support career growth through questions for receptionist, with step-by-step interview questions for receptionist with answers. There’s also guidance on writing a strong receptionist description for resume.
As someone who has taught resort management for nearly 30 years, I rarely see materials that balance the academic foundation with the day-to-day hotel front desk job responsibilities so effectively. This training not only teaches but also simulates real hotel reception challenges—making it as close to on-the-job learning as possible, while still providing structured guidance.
I hope the owners of rockvoices.com, and the readers/visitors of rockvoices.com, will support my ebooks and training videos so more people can access the information and gain the essential skills needed to become a professional hotel receptionist in any hotel or resort worldwide.
Either way, thank you, rockvoices.com, for maintaining such a respectful space online.